Help Desk — Remote Computer Support
Maximize the Value of Your Network
DRP Sec offers remote computer support through our highly efficient help desk.
We provide a highly trained IT help desk that is available 24/7/365. We know that lost productivity equals lost revenue, including the potential loss of opportunities and clients. Additionally, keeping your staff productive is vital to the bottom line.
By using our helpdesk support you allow DRP Sec technicians to quickly access your workstations or servers from our office via the Internet. This also allows technicians to take control of your computer, access files, view the screen, and take control of remote computer’s keyboard and mouse to solve problems quickly and easily.
With cutting-edge remote monitoring and management tools, we can remote into troubled machines across town, across the country or around the world to manage, troubleshoot and protect our clients assets. When a remote solution does not work, we will have a certified specialist at your door with just a phone call to fix the problem so you can resume operations.
Remote Computer Support Services Include:
|Get immediate remote support when you need it||SSL encrypted highly secure remote connection|
|Save time by avoiding waiting for a tech to come on-site||Fast response times via our industry best SLA|
|Unlimited on-site support for escalations and installations||Unlimited remote helpdesk support for a flat fee|
Affordable Way to Maximize the Value of Your Network:
|Safeguard your business with 24×7 critical systems site uptime monitoring||Increase performance — extend the life of your IT assets|
|Increase workforce productivity by reducing down-time and minimizing problems||Maximize uptime and business efficiency with ICS proactive server maintenance|
|Professional on-demand helpdesk support – DRP Sec help desk is ready to assist||Take corrective action before problems occur with DRP Sec proactive maintenance|
|Improve network & data security with DRP Sec network monitoring team|
Remote Support Services:
|Server and Workstation Connectivity Troubleshooting||Remote Dial-in for Technical Support|
|Network, Computer and Server Repair and Maintenance||Server Hardware Service Including Disk Drives, Memory, and Backup Devices|
|IT Operations Management – Server and Network Monitoring||Network Operating System Maintenance|
|Network Connectivity Troubleshooting||SANs, NAS , Hubs, Switches, Routers and Firewall Support|
|Telephone Assistance & Support||Network Administration Services|
When you are looking for an experienced and qualified IT consulting company, call us at (949) 444-2233!
DRP Sec of Orange County in Southern California provides nationwide managed IT services and support, IT consulting, virtual CIO, outsourced and onsite IT support, all focused on the success of YOUR business.
© 2020 DRP Sec